Return & Refund policy
Our Return and Refund Policy was last updated on June 5, 2024.

Thank you for shopping at SundaySolutions.com!

If, for any reason, you are not completely satisfied with a purchase we invite you to reach out to us at [email protected], after reviewing our policy below on refunds and returns. The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Mainstay Ministries.
• “Goods” refers to the items offered for sale on the website.
• “Orders” means a request by you to purchase goods from us.
• “Service” refers to the Website.
• “Website” refers to Mainstay Ministries, accessible from SundaySolutions.com
• “You” means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to return your Order within 21 days without giving any reason for doing so. The deadline for returning an Order is 21 days from the date on which You received the Goods or on which a third party You have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By calling 1-277-7736 8:30am-4:30pm CST or write to us: 4425 Treat Blvd STE C PMB 106 Concord, CA 94521.
• By sending us an email: [email protected]

We will reimburse you no later than 7 days from the day on which we receive your returned Goods. We will use the same means of payment as you used for your order, and you will not incur any fees for such reimbursement. We can also provide You 100% credit toward a future purchase.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 21 days.
• The Goods are returned in their original, undamaged condition.
• The following Goods cannot be returned:
• Any Goods made to your specifications or clearly personalized.
• Any Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Any Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of merchandise that does not meet the above return conditions.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

You should send the Goods at the following address:

Attn: David Mains, c/o Mainstay Ministries 4425 Treat Blvd #106 STE C, Concord, CA 94521

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods in undamaged condition or proof of received return delivery.

Policy on Damaged Goods Received: Photo Proof Required

We are shipping you fragile items. Although it's rare, sometimes our products show up broken. We ship them in perfect condition, but they got damaged in route somehow. If your order arrives damaged DO NOT DISCARD ANY BOXES or PRODUCT!! Here's what to do:

PROVIDE PHOTO PROOF:

A. Take 4 Pics:
1. A clear photo of the shipping label on your box;
2. A photo of the damaged item inside the box;
3. A photo of all the interior packaging and boxes used;
4. A photo of the exterior packing.

B. Text these four images to 630-277-7736 or send via email to [email protected].

Once we have photo proof of the damage, we will provide options to you regarding replacement or refund.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.